Phone support is only available to customers with active support contracts. Please check your Product Account Maintenance (PAM) site for more information or submit an Online Service Request.

United States and Canada
For e-mail support, click here.
Phone: Available through your PAM site.
Phone Support Hours: Monday to Friday, 7am — 5pm Pacific Time

Brazil
Visite nossa página de Suporte Técnico.
Telefone do Suporte Técnico: 0800 89 19 821 (Português)
Segunda a Sexta das 08h00 às 14h00

China
For e-mail support, click here.
Phone: 4006-502-168 or (+86) 10-8565-6833 (Chinese)
Monday to Friday, 9am — 6pm China Beijing Time

France
Pour recevoir du support par courrier éléctronique, cliquez ici.
Téléphonez à l'assistance: (+33) 1 5517-4078 (Français)
Lu-Ve 9:00 — 17:00 GMT

Germany
Für E-Mail Support klicken Sie hier.
Telefonischer Support: (+49) 0 6995-096134 (Deutsch)
Mo-Fr 9:00 — 17:00 GMT

Italy
Per contattare il servizio assistenza tecnica, cliccare qui.
Chiamare l'assistenza: (+39) 02-69633453 (Italiano)
Lu-Ve 9.00 — 17.00 GMT

Japan
For e-mail support, click here.

Latin America
For e-mail support, click here.

Spain
Para recibir asistencia por correo eléctronico, haga click aquí.
Llama a Soporte: (+34) 91-4069152 (Español)
Lu-Vi de 9:00 a 17:00 GMT

United Kingdom
For e-mail support, click here.
Phone: (+44) 0 870-240-2486

SUPPORT OPTIONS

Real, the leader in streaming media solutions, is also the leader in streaming media support. Click here for more information about our support options or contact the Real sales representative in your area.